We offer shipping within ITALY. Delivery times may vary depending on the destination. Generally, delivery takes place within 2 to 5 business days from the shipping date. We provide a tracking number to allow you to monitor the shipment of your order.
We are not responsible for any delays caused by postal or customs services. We will make reasonable effort to inform you of any unforeseen delays.
Free shipping for orders over 120 euros
Return and Exchange Policy
RETURN
In accordance with the Consumer Code, you have the right to withdraw from the contract within 14 days of receiving the products, without providing any reason.
Returned products must be in their original condition: unworn, with all tags intact, and in their original packaging.
To proceed with a return or size exchange, it is necessary to use Return Form(pdf). Print the form, place it inside the package and send the package back.
Refunds will be issued to the same payment method used for the purchase within 14 days of receiving the notice of withdrawal.
Return shipping costs are responsibility of the customer and will be deducted from the refund amount for the purchase. The deducted amount is equal to the standard shipping cost of 6€, provided that the products are returned.
Information and updates regarding the return request will be provided via email along with the return label to be attached to the package being returned.
EXCHANGES
In case of a size exchange or product exchange, the return shipping is free of charge.
To proceed with an exchange, you can start the return process as described above, and then place a new order. We will fully refund your original purchase using the same payment method. The refund will be processed within 14 days of receiving the exchange request.
Are you in the province of Pesaro-Urbino? We can arrange an exchange at our office located at Via Flaminia 276, Colli al Metauro with no shipping costs. Feel free to contact us.